Terms & Conditions
A signed copy of these terms and conditions is required before any project / work is undertaken. If you have any questions regarding these please contact declutterandbreathe@gmail.com.
Definitions
In this agreement: a) ‘I’ and ‘my’ and ‘me’ refers to Suz Sawtell or Declutter & Breathe; b) ‘you’ and ‘your’ and ‘yours’ refers to the client who has signed this agreement; and c) ‘my services’ means the provision of our services for which you have engaged me.
Privacy and confidentiality
I recognise that the nature of the work provided by me is personal and requires a high level of trust; therefore you can expect confidentiality at all times, except to the extent disclosure may be required by law. Please see my separate Privacy Policy for further information.
Data protection
Your data is kept confidential and is only used for business purposes. Please note that I do occasionally employee a Virtual Assistant who will have access to data but is also governed by GDPR policies. Information is held for business purposes on the Hubspot app. Your information will not be shared with third parties for marketing or advertising purposes. Your information will be kept on file for 2 years after your final session with Declutter & Breathe. Information will also be deleted upon written request.
Please see my separate Privacy Policy for further information.
Insurance and handling possessions
I carry full public liability and professional indemnity insurance. Although every care will be taken whilst handling possessions during the session, you should ensure you have sufficient home insurance to cover for any loss or accidental damage that may occur when handling belongings. I will not be held liable for any accidental damage or loss howsoever caused.
Advice given in good faith
All advice is given in good faith, and all decisions made will be your responsibility. I cannot provide financial advice or valuation on any high-value items. If suggestions for third party services are provided, I am not liable for the services they provide.
Client presence
You are required to be present during all sessions and to assist with the project throughout each session. I am not responsible for other persons or pets inside of the premises.
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Deposit and payment terms
To secure my services a non-refundable deposit of £50 is required. Upon payment a date will be agreed and the deposit will be used as a security for the booking. A booking will not be secured without payment of the deposit. Your deposit will also be used as part-payment towards the cost of your session. Booking fees are transferable to a new date if within 3 months of the original secured date.
You will receive an invoice after each session booked and payment can be made either in cash (if an in-person session) or by bank transfer within 14 days. I do not accept cheques. Each session must be paid for in full prior to the commencement of any following sessions.
I do not charge VAT or for travel costs within a 15-mile radius of Rayleigh (SS6). Travel outside this distance will be charged at 45p per mile and travel time at half of my hourly rate, the cost will be added on to your invoice. Any parking costs incurred will also be added to the final invoice.
With your agreement I may supply storage items and use them to help organise your space. I will explain why I feel this would be beneficial and the purchase price of using the items in your home. The item cost + 10% will be added to the invoice for the session.
Interest at 8% is charged on any balance remaining unpaid 14 days after session completion.
Cancellations
Both I and you have the right to cancel a session due to unavoidable circumstances. Please aim to give 7 days notice if you are no longer able to attend the session.
If a session is cancelled by you less than 48 hours before the agreed date and time, I have the right to retain the booking deposit. Where a session is cancelled twice with short notice, sessions will not be rebooked and the booking fee will be retained.
Full payment is required for sessions cancelled within 24 hours of the scheduled start time.
Where a session is cancelled twice with short notice, sessions will not be rebooked and the booking fee will be retained.
Hours of work
For in-person sessions there a day rate of £250 will be charged for up to 5 hours of support, additional hours are available at £50ph. The hours of service will be confirmed at the time of booking and will be confirmed via email.
Parking
Where a session takes place in person, I will require a space / permit to park vehicle for the time spent at your property. If any cost is associated with this, it will be added to your final invoice. Please advise me prior to the session if I require a permit or to pay for parking.
Duty of care
You must inform me of any health and safety concerns at least 48 hours prior to our booked session. You have a duty of care to ensure that the premises are safe to complete any agreed work.
Cleaning and moving
I do not provide a full cleaning or removal service. Any large or heavy items that need removing may require a third party to help. If removal is required to carry out the session this should be discussed with me in advance. Light cleaning may be required as part of organising and decluttering process which I can assist with during the session.
Disposal of unwanted items
At the end of each session I can take away items that are in a suitable condition to be donated to a charity shop on your behalf. Any large items for council refuse / recycling centres must be done at your own discretion and by you.
Photography
From time to time I may share ‘before and after’ images across marketing and web platforms. Please confirm if you consent for me to take photos of work done in our sessions together:
“Before” photos: Yes No
“After” photos: Yes No
By circling “yes” you are agreeing that I can share these on my social media accounts, press releases and on my website.
Please note that any photos taken will ensure that you are not identifiable from them, and any personal details will not be visible.
You can withdraw your consent at any time by emailing declutterandbreathe@gmail.com
Pets
Where possible I kindly request that pets should be kept out of working areas during the session. This is in order to ensure that we are able to work with momentum and focus on the task in hand.
General
If any provisions of this agreement are unenforceable, such provisions shall be severed from this agreement and the remainder of the provisions shall remain in full force and effect. This agreement shall be construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.
I have read and agree to the Terms & Conditions above:
Client Name: ……………………………………………………………
Client Signature: ............................................................... Date: ......………….